shop faq:
I’VE ORDERED STUFF NOW WHAT! Thank you!!! I ship within 3-7 business days, unless otherwise stated!
WHEN WILL IT GET TO ME?
CANADA: 1-4 WEEKS
UNITED STATES: 2-4 WEEKS
INTERNATIONAL: 3-6 WEEKS
These are just estimates! Factors such as holidays and COVID can contribute to delays.
!!! IT’S BEEN A MONTH, WHERE IS MY PACKAGE !!! Because of the pandemic, please understand that things will be delayed at the post offices as they are overwhelmed with work and other things during this time. Especially if you’re outside of Canada! Once my stuff is at the post office, it is out of my control as to how fast things get to you unfortunately! I am a one woman show and a very, very small shop so purchases with no control of how postage handles things. I also can’t refund you for things that got lost in the mail. I URGE YOU to get tracked shipping, especially for bigger purchases, because otherwise you run the risk of lost mail in the pandemic space. AND IF IT’S THE HOLIDAYS then it is covid + holiday back up combo of delays.
SHIPPING RELATED:
1.WHERE DO YOU SHIP? For now, Canada and United States. Shop now ships to most countries! I don’t shop to the UK yet.
Please note due to COVID, some countries will pause shipments to their country. In the event this happens, the purchase will be refunded.
2.I LIVE IN TORONTO, CAN I PICK IT UP/NOT HAVE IT SHIPPED? Yes! If you live in Toronto and are able to pick it up, enter code PICKUP.
Please only use this code if you are confident to pick it up in West-End Toronto. Pick up locations are located near St. Clair West /The Junction area.
Orders will be refunded should you not pick up your order within two weeks of “order shipped” email.
3.I CHANGE MY MIND, I ACTUALLY CAN’T DO A PICK UP! No worries, please just don’t cancel right before pick-up time and date! As soon as you know that pick up is no longer possible, send me a DM/Message/Email with your full name. You can paypal/e-transfer me shipping amount. Please note, I will not ship out your order until the shipping cost is fulfilled after pick-up cancellations.
4.I CHANGE MY MIND, I WOULD RATHER PICK IT UP THAN HAVE IT SHIPPED! This is possible only if your order hasn’t been shipped/you haven’t received an order shipped email yet. Otherwise, it’s in the mail gods hands now. In the event it hasn’t been shipped yet, message me and I can refund it to you after you pick it up. Please note the points made in question 2 before deciding you want to do pick up.
5.WHEN CAN I EXPECT MY STUFF? I am a single human! I will go the post office within 3-5 days of the order being being placed. I ship using Canada Post so it could take anywhere between 3-7 business days to ship after payment goes through. And longer if shipping to U.S!
6.CAN I TRACK MY STUFF? Sure, please select the tracked shipping option at checkout! If you forget/change your mind email me as soon as you can so that I can ship it with tracking—I wont ship until the remaining shipping fees are met.
7.WHAT IS STICKER MAIL SHIPPING? It’s an affordable option to mail a few stickers via letter mail. Please note, that this option is untracked and is only available to orders going to Canada and United States. *PLEASE NOTE*: Orders containing ceramics, enamel pins, large format washi tape, prints larger than postcard size are NOT ELIGIBLE FOR STICKER MAIL SHIPPING.
8.MY MAIL GOT LOST/BROKEN! CAN I GET MY MONEY BACK? Unfortunately I can't do any type of refund (no money back, no product exchanges or discounts for damaged mail or losses), unless item was created+sent off defective. (I.E. Stickers that stick on the wrong side, scratched enamel pins, etc. Not ceramics that broke on the way). I can't afford to take the hit for the postal system's responsibilities.
So please keep that in mind should you choose to buy! I take great care to make sure that fragile items are packed to survive the trip, but anything can happen after I send them off! My shop is very small and new so I'm not able to pay for accidents beyond my control.
As soon as my store grows a little I would be able to help you more in this department! But let me know anyway and I can try to help/make it up to you in a way that I can.
9. MY ORDER WAS SENT BACK TO YOU: If an order was not able to be picked up/ the wrong address was sent—orders will usually bounce back to me. In this case, the order can be resent to you with an additional shipping cost or the order can be refunded minus the shipping cost.
10.WHY HAS MY ORDER NOT FUFIlLED OR SHIPPED YET? I only send things once a week, usually the following Monday. Sometimes I forget to mark it shipped after I drop it off at the post office, so give it a day or two. If it has not been shipped a full week after the following Monday of order date, please send me an email!
INVENTORY:
IF SOMETHING IS SOLD OUT WILL YOU RESTOCK? For some things yes and others no! Things like prints and stickers I can print more of according to demand. However, ceramic goods are hand-built and on a one-of-a-kind basis. For small things like ceramic brooches/pins/magnets, I can make a few multiples but they’re not going to be exactly the same. It all depends on demand/ word of mouth, I may be inclined to make more of a similar type of thing!
ARE YOU TAKING COMMISSIONS? Maybe! Reach out to me via email and I will let you know if/when it is possible and rates. Sometimes slots of commission are presented as item listings, so check there first!
ARE YOUR CERAMICS MICROWAVABLE?
For the most part, yes! Stoneware will be microwavable, but should the ceramic be darker—they’ll absorb more heat so be careful! In the event there is a glaze/overglaze that does not allow this, it will be in the product listing.
CAN I PUT CERAMICS IN DISHWASHER?
I will always recommend hand-washing them! Do not dish wash more delicate, thinner ceramic pieces.
ARE YOUR CERAMICS FOOD SAFE?
All ceramics with the function for dining/serving will be food-safe, and will be indicated on product listing otherwise!
Tattoo related:
HI, I WANT YOUR ART TATTOOED ON ME! Thank you!! I am always in awe when people want my doodles on their body in such a permanent medium! Please see the tattoo ticket on my shop. Here are some things to keep in mind:
For existing artwork outside of flash sheets:
Please check in with tattoo-ist/tattoo studio before buying a ticket as some do not tattoo artwork that is not their own.
Please always ask for permission even after buying a tattoo ticket, some of my artwork is client work and may not be allowed to be re-produced as a tattoo!
For a design commission: Please purchase commission tattoo ticket on my shop. I will reach out and send you an email within the week to discuss the tattoo.
WHY SHOULD I PAY YOU WHEN OTHERS JUST LET ME USE THEIR ARTWORK? It’s just a way to show your support but also it is the same as if you were to buy artwork of mine in another medium. I made it a sliding scale starting at $20 kept in mind for those who don’t have a ton of money for custom art. But keep in mind you are paying for my idea and my work and that tattoos from tattoo shops/tattoo artists are expensive because that ideation/artwork is part of the end tattoo cost!
I love to see finished tattoos and get some credit, so please tag me in your posts/stories if you’re sharing or just send me an email/DM on IG!
IF YOU’RE CURIOUS ABOUT ETHICS + SUSTAINABILITY CLICK HERE.
DIDN’T ANSWER YOUR QUESTION? EMAIL ME/ SEND SOMETHING IN THE FORM BELOW: